Frequently Asked Questions
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We are a creative and digital studio focused on three areas: creative marketing (brand, design, campaigns, SEO, content), IT & software (websites, systems, integrations, automation), and business consulting & automation (strategy, process design, workflows, AI-assisted workflow engineering).
We connect visibility, technology and operations.
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Because we build without legacy baggage: clear processes, modern tooling, and fast communication. We cannot trade on decades of history, we can trade on focus, accountability, and treating early projects as future references.
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Headquartered in Mannheim, Germany.
We work with clients across European Union countries, remote or on-site, depending on our client’s needs.
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A short intro call (often via Calendly) to align goals, budget range, and timing. Then a written proposal with scope, milestones, and acceptance criteria.
After the approval: kickoff, project follow-up, iterative delivery, launch and handover.
Optional ongoing support when applicable.
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It depends on the work. Projects (sites, campaigns, setups) are usually scoped and quoted.
No long-term commitments! Our modular pricing model and view are flexible and fully customisable to fit any company size and budget.
Ongoing work (SEO, content, maintenance) often fits a retainer.
Consulting and automation frequently starts with a bounded audit or pilot.
We will recommend the best model and keep billing transparent.
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Decision ownership (who approves), access to domain, hosting, analytics as needed, existing brand assets if you have them, and timely feedback in agreed windows. Better inputs mean faster delivery.
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Yes, when specialists add real value (for example deep engineering or specific production). Delivery ownership, coordination, and quality stays with us and you keep one accountable partner.
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It depends on scope: a focused landing page is faster than a complex relaunch with migration and tracking. Proposals include realistic timelines. If scope changes, we re-align timeline and budget transparently.
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We can work with your existing provider or include hosting/maintenance if it makes sense. Responsibilities (backups, updates, SLAs) are agreed before work starts.
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Best path is the contact form with the detailed description for your company’s needs.
Alternatively, contact us at info@ekstatischmedia.de with your project details or book a session through Calendly. Sharing your requirements written, ahead of time, ensures our first meeting is as efficient and productive as possible.
We usually reply on business days; for active production work we agree channels and response expectations up front.